The Associations should call upon to all their members at least not to attend/respond to the ‘official’ SMS/WhatsApp messages, received from their office/ Controlling Authority between 6pm and 9.30 am.

You all are aware that the staff & officers of field formations of CBIC  have been subjected to enormous stress due to ever increasing workload, inadequate staff, continuous pressure from multifarious controllers, over-ambitious targets, preparation and submission of un necessary reports and returns , performing protocol duties duly   extending  working hours etc.  This has taken a heavy toll on the efficiency level and is the root cause of frustration and anxiety disorder resulting in depression, helplessness and life-style diseases viz Diabetes, High BP and Cardiac problems etc. Staffs & Officers of field formations of CBIC  are constantly receiving SMS and instructions over WhatsApp messages even at odd hours. This has adversely affected their social and family life. Departmental  system has forgotten that an Officer is just not an employee of the Department , but also a spouse/son/father/mother and an integral part of society. This situation has become intolerable as itis found that staffs/ Officers are virtually chained to their official duties and have no respite, even while at home.

Work-Life-Balance is the need of the hour. Many top global companies are addressing this sensitive issue through various measures. However, the ground reality almost in every institution is that majority of the staffs / officers are stressed and do not have a work-life balance, which is attributed specially to the instructions received through SMS and WhatsApp.

All Associations of field formations of CBIC  should  address this menace.  The Associations should  call upon  to all their members at least  not to attend/respond to the ‘official’ SMS/WhatsApp messages, received from their office/ Controlling Authority between 6pm and 9.30 am and in holidays.