Over 11.61 lakh Central government pensioners can now track the status of their pension and grievance redressal through SMS as well as monitor receipts online — steps that aim to “lessen harassment” for senior citizens.
Launching the portal, Finance Minister Arun Jaitley said it is an extremely important initiative which will lessen harassment.
The web portal launched by Finance Minister Arun Jaitley today will enable central civil pensioners, family pensioners and freedom fighter pensioners to view their complete pension profile digitally by logging into www.Cpao.Nic.In.
They will also be provided with SMS facility for tracking status of pension process and their grievance registration as well as disposal.
The website, which will serve as a one-stop destination for providing information and speedy redressal of grievances, can also be accessed through mobile devices and it would also provide an option to pensioners to give their feedback.
Launching the portal, Jaitley said it is an extremely important initiative which will lessen harassment.
“Nobody should be harassed, least of all pensioners because they are mostly senior citizens. And they need that resource and their life depends on that resource. So any delay or red tapism can actually cause a lot of harassment if not destitution,” he said.
He said the facility of tracking pension status on mobile phone is a giant step taken by the Central Pension Accounting Office (CPAO).
The website will provide one-stop solution for pensioners to access information relating to status of pension cases, and pension payments processed by central ministries and banks.
CPAO disburses the pensions through authorised banks to central government pensioners and in the current fiscal it is managing the pension budget of Rs 32,070 crore. In 2015-16, the CPAO handled 60,211 pensioners’ grievances.
Speaking on the occasion, Controller General of Accounts M J Joseph said the portal will bring in transparency and accountability and ensure more responsive way of handling pensioners grievances.
CPAO's Profile
The Central (Civil) pensions are authorized through Central Pension Accounting Office (CPAO) functioning under the Controller General of Accounts. CPAO is administering the 'Scheme for Payment of Pensions to Central Government Civil Pensioners by Authorized Banks (both Public Sector and some Private sector Banks)'. Its functions include:
* Issue of Special Seal Authorisations (SSAs) for pension payments to Authorised Banks.
* Preparation of budget for the Pension Grant and accounting thereof.
* Reconciliation with and performance review of banks with respect to pension payments and disbursements.
The coverage of the Scheme extends to all pensioners of the Central Government employed in Civil Ministries/Departments (other than Railways, Posts, and Defence), National Capital Territory of Delhi, Union Territory Administrations without legislatures, retired Judges of the High Courts and the Supreme Court and All India Service Officers. This Scheme also covers payment of pension to former Members of Parliament and the payment of pension and other amenities to the former Presidents/Vice Presidents of India. The working of CPAO is fully computerized.
CPAO was created with the primary objective of simplifying procedure and reducing the number of agencies for pension payment and to expedite the process of authorization, revision and transfer of pension through Authorized Banks.
The working of CPAO is fully computerized and it maintains a databank of Central (Civil) pensioners. Over 1226327 pensioners are provided pension related services by the CPAO through more than 70406 paying bank branches all over the country.
The Central (Civil) pensions are authorized through Central Pension Accounting Office (CPAO) functioning under the Controller General of Accounts. CPAO is administering the 'Scheme for Payment of Pensions to Central Government Civil Pensioners by Authorized Banks (both Public Sector and some Private sector Banks).................<more>
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For All India ServicesOthers |
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